Terms and conditions

Terms and conditions

A. Applicability

These general terms and conditions apply to all quotations, oral and written agreements from or with True Nature Coaching and all related actions, both of a preparatory and executive nature, as well as to additional assignments and follow-up assignments from the client. The terms and conditions also apply to all agreements with the contractor, for the implementation of which third parties must be involved.

B. Company Description

True Nature Coaching was founded by Helen Edwards, based in Katwijk and registered with the Chamber of Commerce in Rotterdam under number 77102576. True Nature Coaching is an independently operating practice for nature coaching, training and guidance.

C. Definitions

  1. Contractor: The natural or legal person on behalf of True Nature Coaching, who uses these general terms and conditions to offer services.
  2. Client: any natural or legal person who has entered into an agreement with True Nature Coaching or has made an oral or written request to have coaching / therapy performed; namely the client himself and / or his employer or another client.
  3. Client: The person to whom coaching / training / guidance is provided by the contractor, or his legal representatives.
  4. Assignment: The assignment agreement between True Nature Coaching and client, under which activities are performed.
  5. Agreement: an oral or written contract between the client and the contractor regarding an agreed service provision.

D. Execution of the agreement

The Contractor will execute the agreement to the best of its knowledge, ability and due care and in accordance with the requirements of good workmanship. The Contractor has a best efforts obligation towards the Client; never a result obligation.

E. Rates

At the first contact or at the latest before commencement of an assignment, the contractor will inform the client orally or in writing which rates and terms and conditions apply. The rates include VAT, unless stated otherwise.

F. Payment Terms

  1. Invoices must be paid no later than 7 days after the invoice date including VAT and to the bank account to be designated by the contractor, stating the invoice number.
  2. In the event of late payment, the client will be in default by operation of law and, even without notice of default, will owe default interest equal to the applicable statutory interest from that due date. If the contractor hands over his claim against the client for collection, the client will owe all judicial and extrajudicial costs associated with collection.

G. Duration and termination

  1. The agreement is entered into for an indefinite period of time unless the parties have explicitly agreed otherwise in writing.
  2. If the duration of the agreement is determined in advance, this will be done in the quotation and after acceptance by the client. Early termination is only possible if both parties have agreed upon this in mutual consultation.
  3. The contractor has the right to terminate the agreement with immediate effect without notice of default or judicial intervention if the client has not been able to fulfill its financial obligations within the expired period.

H. Cancellation Policy

  1. The Client reserves the right to cancel or reschedule agreements free of charge in the event of illness, incapacity for work, death or serious illness of family or loved ones, as a result of which the Contractor cannot properly perform its assignment.
  2. In the event of cancellation by the client of individual coaching or guidance within 24 hours before the start of the activity concerned, 100% of the costs will be charged to the client.
  3. In case of cancellation by the client of individual coaching or guidance within 72 hours before the start of the activity concerned, 50% of the costs will be charged to the client.
  4. In the event of cancellation by the client of a business assignment within one month before the start of the activity concerned, 50% of the costs will be charged to the client.
  5. If an assignment cannot be carried out on the planned dates due to force majeure on the part of the contractor, the client will be informed. New dates are determined in consultation. A shift for this reason does not give the right to cancellation or compensation.

I. Confidentiality

  1. Both parties are obliged to maintain the confidentiality of all confidential information that they have obtained from each other or from another source in the context of the agreement. Information is considered confidential if this has been communicated by the other party or if this arises from the nature of the information. All conversations are handled to the highest confidentiality standards. Nothing discussed in the conversation is intended to be communicated outside of it without the consent of both the contractor and the client.
  2. In the event of imminent danger to both the client and to society or certain persons, the contractor reserves the right to provide relevant information to authorized persons or authorities if this can prevent the danger.
  3. If, on the basis of a statutory provision or a court decision, the contractor is obliged to also provide confidential information to third parties designated by law or the competent court and the contractor cannot invoke a legal or competent court recognized or permitted right to refuse, then the contractor is not obliged to pay compensation or compensation and the other party is not entitled to dissolve the agreement on the basis of any damage caused by this.
  4. The confidentiality principle applies to all means of communication, such as email, post, fax, voicemail and other means. Unless deviating agreements have been made in advance, only the contractor and the client are the ones who will see the communication via these mediums. The parties should be aware that a number of mediums are managed by third parties, so they cannot be regarded as strictly confidential.
  5. In those cases where the client is not the coachee or the client, confidentiality applies with regard to all exchanged information and conversations that take place between the contractor and the client.

J. Liability

  1. The contractor is never liable for direct or indirect damage, emotional damage or damage resulting from decisions taken by the client, whether or not in consultation with the contractor.
  2. The client is at all times responsible for the choices made, its own behavior and the consequences thereof, both during the activity or afterwards.
  3. The client is obliged to take all measures necessary to limit the damage for which he / she wishes to hold the contractor liable
  4. A consultation can never replace a medical advice from a doctor or another medical expert and is therefore not intended as a substitute for regular treatments.
  5. If you are or have been treated by a psychiatrist, psychologist or other professional care provider, or if you use medication for your mental health, please indicate this when requesting a consultation.

K. Complaints procedure

  1. The contractor and client agree to handle disputes in accordance with the complaints procedure of Klachtenportaal Zorg.
  2. Complaints about the work performed must be reported by the client to the contractor in writing within 8 days after discovery, but no later than 14 days after completion of the work in question. In the event of a notice of default, it must contain a description of shortcomings that is as detailed as possible, so that the contractor is able to respond adequately.
  3. If a complaint is well-founded, the contractor will still perform the work as agreed, unless this has meanwhile become demonstrably pointless for the client. The latter must be made known in writing by the client.
  4. If it is no longer possible or useful to perform the agreed work as yet, the contractor will only be liable within the limits of Article 10.

L. Retention of property

All items delivered and lent by the contractor, possibly including tests, cards, games, books, exercises, etc., remain the property of the contractor and are exclusively intended for use by the client and may not be used by the client without the prior consent of the contractor. reproduced, published or brought to the attention of third parties.

  1. The client is not authorized to pledge or encumber in any other way the goods falling under the retention of title.
  2. If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereon, the client is obliged to inform the contractor thereof as soon as may reasonably be expected.
  3. The client undertakes to take optimal care of the goods delivered subject to retention of title and to return them to the contractor in optimal usable condition. In the event of damage caused by the client, the contractor will recover this from the client

M. Change of Terms

The version that applied at the time of the realization of the present assignment is always applicable.

Katwijk, January 1, 2020

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